Frequently Asked Questions

Are all your products listed in the Product Guide?

The Bungalow & Villa Product guide has a comprehensive selection of renovation products that are available. However we have access to many many more products and we are able to make many timber products such as custom made windows, doors, turnings and mouldings to your specifications.

If you require a specific product that is not listed in the Product Guide, please ask us and we will hopefully be able to help.

Are your products just for Villas and Bungalows?

No. Whilst Bungalow & Villa has gained its reputation for being a specialist supplier of renovation products for Villas and Bungalows, we have many years of experience in making and supplying renovation products for many other styles of houses & homes.

Can you supply to anywhere in New Zealand?

Yes. We frequently supply goods to all parts of the country and therefore are able to offer competitive rates for freight. Alternatively you can purchase our products through most builders' merchants and hardware chains including:

  • ITM
  • Carters
  • Placemakers
  • Bunnings
  • Benchmark
  • Mitre 10
Delivery Tips

Most goods that we deliver are large and usually have a high value. These notes are intended to help make getting your goods to you is a simple and trouble free process.

  • Please provide us with accurate delivery details, details of restricted access and contact numbers.
  • Please have someone on site to accept and sign for the delivery.
  • If the order includes large, heavy or awkward items, please ensure that suitable people are on site to assist with unloading.
  • Please inspect the goods to ensure that they are not damaged and that they correspond to what was ordered.
Do you offer credit terms?

We offer trade credit accounts to trade customers. If you are in the trade and wish to apply for a credit account, please call us or alternatively you can return the FREEPOST reply card at the back of this Product Guide.

Do you provide a delivery service?

Yes. Our delivery service operates throughout most of Auckland from Tuesday to Friday. Outside of this area we will either courier your order or may be able to deliver by special arrangement. We do charge for delivery and so for small items such as hardware, we will usually courier them to you as it is more cost effective for you.

Do you provide a design or installation service?

We do not offer an installation or design service. We are happy to offer general advice but recommend that you engage the services of a professional designer such as an architect or interior designer.

How accurate is the information in the Product Guide?

We aim to ensure that all the product information and specifications in the guide are correct and accurate at the time of going to press. Sometimes product specifications change, so we recommend that you confirm details at the time of placing your order.

How do I pay for my goods?

We accept Cash, Cheques, Eftpos, Visa & Mastercard and by Direct Credit to our bank. For specially ordered goods and made to order goods such as joinery, we require a 40% deposit. In these instances we require full payment prior to or upon delivery.

How long will it take to supply my order?

Alongside every product listing in the Product Guide is availability. It is our aim to have as many items in stock as possible and where products are not stocked to have the shortest possible lead times.

Occasionally external factors can affect delivery times, it is essential to confirm the lead time at the time of order.

Can't Find It?

Call us today on

0800 428 642 (from Landlines)

09 846 1502 (from mobiles)

and we will be happy to answer your enquiry.

Our lines are open from 8:00am - 5:00pm Monday to Friday, and from 8:00am - 1:00pm Saturdays