Bungalow & Villa

Are all your products listed in the Product Guide?

The Bungalow & Villa Product guide has a comprehensive selection of renovation products that are available. However we have access to many many more products and we are able to make many timber products such as custom made windows, doors, turnings and mouldings to your specifications.

If you require a specific product that is not listed in the Product Guide, please ask us and we will hopefully be able to help.

The B&V Joinery Specification Guide, which starts at the other end of the book, details made to order joinery and associated products for all styles of property.

Are your products just for Villas and Bungalows?

No. Whilst Bungalow & Villa has gained its reputation for being a specialist supplier of renovation products for Villas and Bungalows, we have many years of experience in making and supplying renovation products for many other styles of houses & homes.

How long will it take to supply my order?

Alongside every product listing in the Product Guide is availability. It is our aim to have as many items in stock as possible and where products are not stocked to have the shortest possible lead times.

Occasionally external factors can affect delivery times, it is essential to confirm the lead time at the time of order.

How do I pay for my goods?

We accept Cash, Cheques, Eftpos, Visa & Mastercard and by Direct Credit to our bank. For specially ordered goods and made to order goods such as joinery, we require a 40% deposit. In these instances we require full payment prior to or upon delivery.

Do you offer credit terms?

We offer trade credit accounts to trade customers. If you are in the trade and wish to apply for a credit account, please call us or alternatively you can return the FREEPOST reply card at the back of this Product Guide.

Do we provide a design or installation service?

We do not offer an installation or design service. We are happy to offer general advice but recommend that you engage the services of a professional designer such as an architect or interior designer.

How accurate is the information in the Product Guide?

We aim to ensure that all the product information and specifications in the guide are correct and accurate at the time of going to press. Sometimes product specifications change, so we recommend that you confirm details at the time of placing your order.

Do you provide a delivery service?

Yes. Our delivery service operates throughout most of Auckland from Tuesday to Friday. Outside of this area we will either courier your order or may be able to deliver by special arrangement. We do charge for delivery and so for small items such as hardware, we will usually courier them to you as it is more cost effective for you.

Delivery Tips

Most goods that we deliver are large and usually have a high value. These notes are intended to help make getting your goods to you is a simple and trouble free process.

1. Please provide us with accurate delivery details, details of restricted access and contact numbers.
2. Please have someone on site to accept and sign for the delivery.
3. If the order includes large, heavy or awkward items, please ensure that suitable people are on site to assist with unloading.
4. Please inspect the goods to ensure that they are not damaged and that they correspond to what was ordered.

Can you supply to anywhere in New Zealand?

Yes. We frequently supply goods to all parts of the country and therefore are able to offer competitive rates for freight. Alternatively you can purchase our products through most builders' merchants and hardware chains including:

• ITM
• Carters
• Placemakers
• Bunnings
• Benchmark
• Mitre 10

Where can I see your products on display?

We have a wide range of products on display at our showroom in Morningside as well as the Home Ideas Centre (phone 09-303-4755). If you wish to see a specific product, please call us first to check whether it is on display.

Is the Product Guide easy to understand if I'm not in the trade?

In putting the Guide together we have tried to use as much plain English as possible. Sometimes it's not possible to avoid using jargon or technical terms. On pages 71 & 72 of the Product Guide, there is a glossary of technical terms. If you are unsure about anything, please ask us as it is in our interests for you to have a clear understanding of what the products and services that we offer.

What if I need to cancel my order or return some goods?

We will always do our best to accommodate any requests to return unwanted goods or to make a cancellation to a confirmed order. In these cases we follow these guidelines.

1. If you wish to return a product that we normally carry in stock that is not faulty or damaged, we will accept it for full credit if it is in its original packaging or in a condition that we see fit for resale and the product is returned within 7 days.
2. For goods that we do not stock, we will accept them for return provided that we can return them to the original supplier. In these instances there may be a restocking charge.
3. For goods that have been made to order (either by Bungalow & Villa or another manufacturer) it is unlikely that they can be returned for credit at all. Please note that this also applies to products listed in the Product Guide that are made to order.
4. If you are ordering goods that are specially made to your requirements, it is therefore important to ensure that they are what you want and the specifications on our order form are correct.
5. If you wish to cancel an order for goods that have not yet been supplied, the above conditions a), b) & c) may still apply.
6. In order to avoid confusion, any order cancellation will only be accepted with a written confirmation.

What about goods that turn out faulty or damaged?

Occasionally, goods turn out to be either faulty or damaged. When this does happen, we are keen to ensure that the problem is resolved quickly with the minimum fuss and inconvenience.

At the point of accepting goods, either on delivery or at our premises, it is important that you inspect the goods to ensure that there are no obvious signs of damage.

If you have a query or claim about a damaged or faulty product, please call us at the earliest opportunity on 09 846 1502, quoting the invoice number on your receipt. This will help us identify your product quickly.

Can I bring my young children to Bungalow & Villa?

Yes, of course you can. We provide a range of toys and books to help keep them occupied while you are browsing. Please note, however, that all children remain the responsibility of the adult accompanying them.

Do you have a price list?

We can provide you with price lists for our different product groups. However as we have several thousand coded items, it is sometimes easier to ask for a quote for specific products. If you e-mail or use our enquiry form we will endeavour to respond within a working day.